Contact Prediction

Disconnect Warning Call - Payment Assistance
Process Payment

Next Best Actions

1. Recommend & Take Payment
SAY: Due to your past due balance and active collection activity, we can take a payment over the phone or over the web to get your account caught up. Can your make your payment?
2. Recommend AutoPay
SAY: We recommend enrolling in AutoPay to have your utility bill paid automatically each month — securely, on time, and without the hassle of remembering due dates. It’s a simple way to stay current, avoid late fees, and enjoy peace of mind.
3. Payment Arrangement - Eligible (1 Inactive)
SAY: Payment Arrangement may be offered, but 1 default exists. If broken, no future arrangements will be allowed.

Recommend making payment in full as soon as possible. Inquire if qualifies for Low Income Assistance.

Recommended Programs

Budget Billing
Pay a fixed monthly amount to avoid seasonal fluctuations.
Popular
Enroll
AutoPay
Avoid missed payments with automatic withdrawals.
Convenient
LIHEAP Assistance
Apply for income-based energy bill relief.
Low Income Eligible
eBill Enrollment
Go paperless and manage your bill online.
Eco-Friendly
Consumption Insights
Year to Date

Recent Collection Activity

Disconnect Warning Call
10 Day Turn Off Notice issued - pending disconnection.
Status: Active
Date: 06/18/2025
Early Reminder Call - TF Notice Warning
Autodialer Warning TF Notice to be issued
Status: Unpaid
Date: 06/10/2025
Day 3 - Digital LPC Reminder
Reminder sent via customer preferred Email channel. LPC of $5.00 applied.
Status: Unpaid
Date: 05/28/2025

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AllConnect

Because the customer has an email address on file and is not currently enrolled in eBill, please offer.

Say: "My records indicate that we haven't enrolled you in our eBill program. An eBill is the facts and most convinient way to receive your utility bill. Helps reduce our carbon footprints and makes it easy for you to view and pay. Would you like me to enroll you using your email address of saputilitiesdemo@gmail.com?

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eBill Signup

Because the customer has an email address on file and is not currently enrolled in eBill, please offer.

Say: "My records indicate that we haven't enrolled you in our eBill program. An eBill is the facts and most convinient way to receive your utility bill. Helps reduce our carbon footprints and makes it easy for you to view and pay. Would you like me to enroll you using your email address of saputilitiesdemo@gmail.com?

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Budget Billing

Streamline payments with secure, online billing and flexible payment plans.

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Stay updated with real-time notifications about power outages in your area.

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Account Management

Account Management

Manage your utility account easily with our online portal.

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